Terms and Conditions

Terms and Conditions

Terms and Conditions for MySolutions by MyStates Services

These terms concern renovation services, technical works, repairs, coordination of work crews, procurement of materials and other related works provided by MySolutions by MyStates, a distinctive title of the company "SAMOURIS M PASCHALIDIS A G.P.".

By submitting a request, accepting a quotation, signing an agreement, paying an advance payment or commencing any work, the customer declares that they have read these terms and fully accept them, to the extent that they apply to the specific work or contract.

These terms apply in addition to any specific financial quotation, technical description, project contract, delivery protocol or written warranty. In the event of a more specific written agreement, that agreement shall prevail only for the matters it expressly regulates.

1. Scope of Services

MySolutions by MyStates undertakes, indicatively, full or partial renovations, individual technical works, repair, restoration, improvement, upgrade and space configuration works, as well as the coordination, organization and supervision of work crews and external partners.

The services may include, indicatively and depending on the nature of each project, tile works, painting works, plasterboard works, minor repairs, assemblies, plumbing, electrical, mechanical or other technical interventions, as well as the supply or management of materials, where provided for in the relevant quotation or contract.

The company may, at its sole discretion and depending on the nature, scope, legal requirement or technical specialization of each work, perform part of the services by its own means and/or assign their execution to specialized technicians, work crews, subcontractors, licensed professionals, engineers or other external partners.

Works requiring a special permit, certification, professional right, study, supervision, declaration of responsibility, technical report or other legal prerequisite are carried out exclusively by suitably licensed or competent persons, partners or professionals, in accordance with applicable legislation. The company is not obliged to personally perform any work and reserves the right to assign or coordinate its execution through third-party partners.

The assignment of works to third-party partners does not alter the scope of the agreement with the customer, unless otherwise agreed in writing. The customer accepts that the company may select the appropriate partners, technicians or subcontractors for the implementation of the project, with the aim of its proper, safe and lawful execution.

The exact scope of each project is determined exclusively by the respective written quotation, technical description, project contract or special written agreement. Any work, material, service, study, permit, certification, declaration, transport, removal, restoration or additional intervention that is not expressly mentioned in the above documents shall be considered not included and, if requested or required, shall be priced separately.

2. Indicative Prices and Non-Binding Nature of Price Lists

The prices, price ranges, packages, cost examples, indicative price lists or other financial references displayed on the website are provided exclusively for informational and indicative purposes. They do not constitute a binding financial offer, pre-contractual commitment, guaranteed price, final costing or acceptance by the company to undertake a project.

The final cost of each work or project is determined exclusively following assessment of the site, recording of requirements, technical evaluation, selection of materials, availability of work crews and the sending of a specific written quotation by the company.

The company reserves the right to differentiate, adjust or not apply the indicative prices displayed on the website, particularly due to the condition of the site, age or risk level of installations, access difficulty, existence of hidden defects, required dismantling, transport, waste removal, apartment building restrictions, area of execution, availability of partners, changes in material prices, scope of works, urgency or any other technical, practical, financial or legal factor.

Indicative prices do not include VAT (Value Added Tax), transport costs, waste removal, special materials, permits, studies, certifications, third-party works, unforeseen works or additional requirements, unless expressly and in writing stated otherwise.

No oral communication, telephone estimate, email, interest form or price reference through the website shall bind the company, unless a specific written quotation or project contract has been issued by the company and accepted in accordance with its terms.

3. Site Inspection and Technical Assessment

The site inspection is carried out for the purpose of the initial assessment of the space, recording of visible needs and preparation of an indicative or specific technical and financial proposal.

The site inspection does not constitute a full technical inspection, expert report, structural, planning, electrical, mechanical, plumbing or other certification of the property, unless this has been expressly and in writing agreed through assignment to a competent licensed professional.

The company shall not be liable for hidden or non-visible defects, pre-existing faults, old or non-visible poor workmanship, damage, moisture, structural problems, dangerous or defective installations, problems inside walls, floors, ceilings, pipes, wiring or other non-visible points, which could not have been identified through ordinary visual inspection during the site inspection.

Any estimate given before dismantling, demolition or opening of closed points is based exclusively on the visible data of the space and the information provided by the customer.

If, during execution of the works, additional needs, faults, technical difficulties, dangerous conditions or requirements that were not visible during the initial site inspection are revealed, the relevant works shall be priced separately and carried out only following a new written agreement.

Non-acceptance of additional works by the customer may affect the schedule, technical completeness or ability to complete the project, without fault of the company.

4. Quotations, Acceptance and Advance Payment

Each quotation of the company is valid exclusively for the period stated therein. If no specific validity period is stated, the quotation shall be valid for fifteen calendar days from its date of issue.

After the expiry of its validity, the company is not bound as to prices, availability of work crews, materials, schedule or any other term of the quotation and reserves the right to amend or reissue it.

Acceptance of a quotation is made exclusively in writing, by signing the relevant contract or by paying the agreed advance payment, where the quotation provides for such acceptance procedure.

The company is not obliged to reserve a work crew, external partner, subcontractor, dates, materials, equipment, prices or execution time before the full and unconditional acceptance of the quotation and timely payment of the agreed advance payment.

The advance payment is paid for project scheduling, reservation of work crews or partners, ordering or reserving materials, organization of works, administrative preparation and any other necessary action before or upon commencement of the project.

In the event of cancellation, postponement or withdrawal by the customer after acceptance of the quotation, the advance payment may be offset against expenses, material orders, work crew reservations, administrative costs, preparatory works or any damage already suffered by the company due to acceptance of the project.

Any change to the scope, materials, schedule, technical requirements or generally the project specifications after acceptance of the initial quotation may result in adjustment of cost, execution time and other cooperation terms, following a new procedure for the issuance of a written standardized quotation by the company and corresponding written acceptance or approval by the customer.

5. Project Schedule

The schedule of each project is agreed in writing and calculated on the basis of the data, information, technical requirements and conditions known at the time of issuance of the quotation or signing of the contract.

The schedule is binding only with regard to what has been expressly agreed in writing and provided that the scope, technical requirements, material selections, access conditions, availability of the space or any other critical execution factor are not altered.

Any delays due to factors outside the direct control of the company, including indicatively delay in supply or delivery of materials, changes in customer selections, delayed approval of designs or quotations, unforeseen technical difficulties, hidden defects, adverse weather conditions, access restrictions, non-timely payment, third-party delay, partner delay, apartment building restrictions, work prohibitions, need for additional works or force majeure events, shall accordingly extend the completion time without fault of the company.

The company shall not be liable for delays due to acts or omissions of the customer, third parties, suppliers, apartment building managers, co-owners, public authorities or other involved parties not under the direct and exclusive control of the company.

In the event of changes to project data, additional requirements or objective inability to comply with the initial schedule for reasons not attributable to the company, the company is entitled to adjust the execution and delivery time by informing the customer in a reasonable manner.

6. Materials and Customer Selections

The materials, products, components, equipment items, colors, textures, dimensions, qualities and other technical or aesthetic selections to be used in each project are determined exclusively by the respective written quotation, technical description, contract or special written agreement.

If the customer selects, indicates, purchases or supplies materials, products or equipment themselves, the company shall not be liable for their quality, suitability, durability, availability, compatibility, dimensions, deviations, defects, delivery delays, manufacturer warranty or final aesthetic result.

The company shall not be liable for faults, damage, delays, additional works or failures due to materials selected or supplied by the customer, incorrect specifications, insufficient quantity, unsuitable dimensions or incompatibility with the space or existing installations.

If any material, product or equipment selected or supplied by the customer is deemed unsuitable, defective, incompatible or likely to create a technical, functional or insurance risk, the company is entitled to refuse its installation or use.

Alternatively, the company may request a prior written declaration from the customer that they wish the work to be performed using the specific material at their own responsibility, without the company assuming liability for the material, durability, performance, suitability or final result that depends on it.

Any change of materials, suppliers, colors, dimensions, qualities or technical specifications after acceptance of the quotation may result in adjustment of cost, delivery time and other project terms, following a new written agreement.

7. Additional Works

Any work, material, intervention, modification, dismantling, restoration, transport, installation, technical action, finishing work or other requirement not expressly and analytically mentioned in the initial written quotation, technical description or contract shall automatically be considered additional work and shall not be included in the initially agreed price.

Additional works, design changes, selection changes, material changes, new requirements, extensions of works, corrective interventions due to new data or any deviation from the initial scope of the project shall be priced exclusively through a new written standardized quotation of the company.

No additional work shall be considered agreed, approved or required from the company unless there has first been:

issuance of a relevant written quotation or technical description by the company; and
corresponding written acceptance or approval by the customer.

Oral discussions, rough notes, telephone communications, messages, indicative cost references, rough estimates, on-site comments or any other non-standardized communication do not constitute acceptance of additional work and do not create any commitment for the company.

The company reserves the right not to perform any additional or modified work if the above procedure of written quotation and approval has not first been completed.

If the customer orally or in practice requests the commencement, continuation or completion of additional work before completion of the formal written approval procedure, the company reserves the right:

either to refuse execution;
or to suspend the project until completion of the procedure;
or to temporarily proceed with execution for reasons of technical continuity, safety or prevention of damage, without this constituting a waiver of its right to fully price and charge the work.

The non-immediate acceptance of additional works, change of customer decisions, withdrawal of prior approval, delay in selections or dispute of already agreed interventions may affect the schedule, workflow, cost and availability of work crews, without fault of the company.

The company shall not be liable for aesthetic, technical or functional deviations arising from:

changes in requirements during the project;
interventions by third-party technicians;
checks or interventions by non-cooperating persons;
interruption of works upon customer instruction;
or execution of part of the project by other work crews before or after delivery.

The customer expressly acknowledges and accepts that any evaluation, opinion, estimate, technical view, intervention or work by a third-party technician, engineer, work crew or other person during or after completion of the project does not bind the company and does not automatically constitute proof of poor workmanship, fault, defective work or improper execution by the company.

The existence of a different technical view, different working method, different costing, different aesthetic approach or different restoration proposal by a third party does not in itself imply incorrect, unsuitable or unprofessional execution of the company's works.

Any dispute regarding the quality, correctness or technical completeness of the company's works shall be assessed exclusively on the basis of the initially agreed specifications, the approved quotation, the project conditions at the time of execution and the usual technical practices applied in corresponding works.

8. Customer Obligations

The customer is obliged to provide the company, its partners, work crews and any subcontractors with safe, lawful and unobstructed access to the work site on the agreed days and times.

The customer is obliged to provide accurate, complete and true information regarding the property, its existing condition, installations, any known faults, previous interventions, apartment building restrictions, ownership or lease matters and any other information that may affect execution of the project.

The customer must ensure, where required, available electricity, water, drainage, access to common areas, loading / unloading capability, as well as suitable temporary storage space for tools, materials or equipment, where this has been agreed.

The customer is exclusively responsible for obtaining any permits, approvals, consents or notifications required by owners, tenants, co-owners, apartment building managers, apartment building regulations, public authorities or any third party, unless it has been expressly and in writing agreed that the company undertakes a specific relevant action.

The customer is obliged to remove or protect personal items, furniture, appliances, valuables, documents or other movable property before commencement of works, unless otherwise agreed in writing. The company shall not be liable for damage or loss to items that remained in the space without prior notification or appropriate protection by the customer.

The customer is obliged to make decisions in a timely manner, approve materials, designs, colors, selections and additional works where required, and pay the agreed amounts on time. Delay by the customer in any of the above obligations may alter the cost, schedule and availability of work crews, without fault of the company.

In the event of non-compliance with the customer's obligations, the company may suspend, postpone or refuse execution of works until the relevant conditions are restored, without this being considered a delay or breach of obligation by the company.

9. Limitation of Liability

The company shall be liable exclusively and only for the works it has expressly and in writing undertaken, as described in the respective quotation, technical description, project contract or special written agreement.

Any liability of the company presupposes proven fault on its part, a direct causal link between the specific work and the alleged damage, as well as prior written notification of the company by the customer within a reasonable time from identification of the problem.

The company shall not be liable for pre-existing faults, hidden defects, concealed poor workmanship, age of installations, natural wear, moisture, structural problems, improper use of the space, insufficient maintenance, third-party interventions, works by other crews, materials selected or supplied by the customer, external factors, accidental events or conditions not under the direct control of the company.

The company shall not be liable for damages, deterioration, delays or failures arising after intervention by a third-party technician, engineer, work crew, supplier or any other person in the space or in the works performed.

In any case, any liability of the company shall be limited exclusively to the restoration of the specific work that is proven to have been improperly performed by the company itself and shall not extend to general reconstruction, replacement of unrelated parts, improvement beyond the agreed specifications or restoration of problems not directly related to the company's work.

The company shall not be liable, to the maximum extent permitted by law, for indirect, consequential or loss-of-profit damages, including indicatively loss of income, loss of rents, delay in property exploitation, lost profits, loss of business opportunity, accommodation, relocation or storage expenses, or any other financial or non-financial damage not directly and exclusively connected with proven fault of the company.

10. Warranty of Works

The duration, content, scope and terms of any warranty are determined exclusively by the written quotation, project contract, delivery protocol or any special warranty document issued by the company.

Where there is no express and written reference to a warranty, no warranty shall be deemed to be provided implicitly or orally.

The warranty covers exclusively and only proven poor workmanship directly and exclusively attributable to fault of the company and is limited exclusively to the repair or restoration of the specific work, at the company's discretion.

The company is not obliged to refund money, pay compensation, fully reconstruct the project or restore beyond the part that is proven to present poor workmanship for which the company itself is liable.

The warranty does not cover, indicatively and not restrictively:

normal wear due to use or age;
improper, unsuitable use or use not in accordance with instructions;
lack of maintenance or improper maintenance;
damage caused by moisture, mold, leaks or structural problems;
building movements, expansions/contractions or settlements;
problems of pre-existing installations;
interventions, repairs or modifications by third parties;
materials selected or supplied by the customer;
aesthetic deviations falling within usual technical limits;
damage caused by external factors, natural phenomena, improper use, negligence or accident;
faults due to other works or crews that operated in the space before, during or after the company's project.

The company shall not be liable for any indirect or consequential damages related to work covered by warranty, such as loss of use of space, loss of income, delay in property exploitation or third-party expenses.

The customer is obliged to notify the company in writing immediately upon identifying a possible problem and before proceeding with any intervention by a third party. Any intervention, repair, modification, dismantling, inspection or work by a third-party technician or crew without prior written notification and reasonable opportunity for inspection by the company may result in automatic loss of the warranty for the specific part of the project.

The company reserves the right to be the first to assess the reported problem and to decide the appropriate manner, time and method of restoration.

The warranty applies exclusively provided that:

the project has been fully paid;
the use and maintenance instructions have been followed;
no third-party interventions have been carried out;
and the conditions of the space or installation have not changed after delivery of the project.

11. Project Delivery and Acceptance

Upon completion of the works, the project is delivered to the customer for inspection and acceptance, in accordance with the scope agreed in the written quotation, technical description, project contract or any special written agreement.

Acceptance of the space, use of the project, installation or reinstallation of items, entry of third-party work crews, payment, partial or full use of the space shall be deemed acceptance of completion of the works.

Any reservation, objection or report by the customer regarding the project must be stated in writing, with a clear, specific and documented description of the alleged issue, within a reasonable time from delivery of the project and before any intervention, alteration, use, dismantling, movement of items or inspection by a third party.

The customer is obliged to provide the company with a reasonable opportunity for site inspection, review and assessment of any reported issue before any intervention by a third-party technician, work crew or engineer. Otherwise, the company reserves the right to dispute the cause, extent or origin of the alleged fault or poor workmanship.

General, vague or subsequent references to poor workmanship, damage, defects, omissions, "improper delivery", "incomplete project", "problematic result", aesthetic differences or other complaints, without clear documentation and without immediate possibility of inspection by the company, do not automatically establish liability of the company nor suspend delivery, acceptance or the payment obligation for the project.

The identification of minor omissions, residual works, construction elements, wiring, piping, technical passages, auxiliary materials, access points or other technical elements within non-visible, technical or auxiliary parts of the property, which do not materially affect the functionality or the agreed use of the project, does not constitute non-completion, non-delivery or poor workmanship of the project.

The project shall be deemed delivered and accepted by the customer, even without signing a special acceptance protocol, if one or more of the following events occur:

the customer receives or retains the keys to the space;
the customer or a third party instructed by them uses the space;
the space is inhabited, leased, made available for use or utilized in any way;
third-party work crews, technicians or suppliers enter the space after completion of the company's works;
furniture, appliances or personal items are transported, placed or reinstalled;
the customer pays part or all of the agreed price without specific written reservation;
a reasonable period of time passes after notification of completion without a specific, clear and documented written reservation.

The company shall not be liable for damage, deterioration, alterations, changes or problems arising after delivery of the project due to use of the space, movement of furniture or appliances, cleaning, moisture, improper or intensive use, unsuitable maintenance, third-party interventions, entry of other work crews, works by other technicians, natural wear, accident, external factors or subsequent interventions in the space or installations.

12. Payments

Payments are made exclusively in accordance with the terms, amounts, stages and deadlines set out in the respective written quotation, project contract or special written agreement.

Any payment delay, non-timely payment of advance payment, interim installment or final balance gives the company the right, at its discretion, to suspend, postpone, delay or temporarily or permanently discontinue execution of the works, without this being considered a delay, fault or breach of obligation on its part.

The customer's subsequent intention or offer to pay overdue amounts does not oblige the company to immediately continue the project, restore the initial schedule or reallocate the same work crews, partners, materials or dates.

In the event of payment delay, the company reserves the right to reschedule the project based on the new availability of work crews and materials or to request a new written agreement for continuation of the works.

Suspension or interruption of works due to payment delay may result in adjustment of the schedule, loss of scheduled dates, change in availability of work crews or partners and any additional restart, storage, transport, rescheduling or workflow restoration costs.

The company is not obliged to continue, deliver or perform additional works when there are overdue or unpaid debts of the customer.

Any complaints, reservations or requests of the customer do not automatically suspend the payment obligation, unless they concern a specific, material and documented defect directly connected with work of the company and have been notified in writing before acceptance or use of the project.

Full payment of the project is a prerequisite for the validity of any warranty, subsequent support, corrective intervention or additional service by the company, unless otherwise agreed in writing.

13. Project Photographs

The company may photograph or video record the space and works before, during and after execution of the project for documentation, record-keeping, internal control, proof of work progress, presentation, training, commercial promotion or promotion of its services.

The company may use photographs or videos from its projects on its website, in printed or digital material, on social media, in presentations, quotations, portfolio or other promotional material, provided that no persons, personal data, documents, license plates, personal items, addresses or other details directly identifying the customer or third parties appear.

The photographing and use of images depicting exclusively the project, works, technical points, progress or final result, without identifiable personal data, is considered accepted by the customer in the context of documentation and presentation of the company's professional activity.

If the customer does not wish photographs or videos to be used for promotional purposes, they must state this in writing before commencement of works. In any case, the company reserves the right to internally use photographs or videos for documentation purposes, proof of execution of works, protection of legitimate interests, warranty management and project records.

The company is not obliged to deliver to the customer the photographic or audiovisual material it collects for internal use, unless this has been expressly and in writing agreed.

14. Legal Framework and Jurisdiction

These terms, as well as any quotation, contract, work or cooperation with the company, are governed exclusively by Greek law.

For any dispute, disagreement or claim that may arise from or in connection with these terms, the quotation, the contract, execution, delivery, payment or warranty of the works, the courts of Athens with subject-matter jurisdiction shall have exclusive jurisdiction.

Before any judicial action, the parties shall make a reasonable effort to resolve the dispute out of court, without this limiting the company's right to immediately take any lawful action to protect its rights, claims and interests.

The company reserves the right to pursue collection of overdue debts, protection of its reputation, restoration of damages or defense of its interests by any lawful means.